Refund Policy

A note to our Patients...

General Medical Refunds

All treatments and procedures are carried out to the highest possible standard, however sometimes outcomes do not meet patients expectations and if you are not entirely happy with your treatment or procedure with us (it's rare, but it does happen!), we emphatically welcome your feedback and comments. However, as with any surgical procedure, there is no guarantee to the outcome, and it is at the patient's own risk that these procedures are undertaken. The Harley Street Skin Clinic do not offer refunds on this basis.

Complaints

Harley Street Skin Clinic aim for only premium standards of care and customer service before, during and after treatment. If, for any reason, you are unhappy with your experience, we readily welcome your input in the interest of making improvements to our service, and will do our best to rectify them as soon as possible. Should you wish to write to us, you can reach us at:

W1G 9PU

Redeemable Consultation Deposits

Bookings with senior practitioners at Harley Street Skin can require a deposit of up to £150 at point of booking. This deposit, with the exception of surgical consults, is entirely redeemable against the cost of treatment, should you choose to go ahead. Patients will be informed of this when booking your initial consultation with a Harley Street Skin patient advisor.

Consultation Deposit Refunds

Bookings with select practitioners at Harley Street Skin are entirely free of charge - we just ask that you deposit a refundable £25 holding fee at point of booking - purely to secure your spot with us on the day. This is merely to ensure that we are better able to reliably schedule your appointments, free from last minute disruptions which can cause a domino effect on the rest of our patients (because we wouldn't want that). This charge will be refunded to you following your visit to the clinic, should you choose not to pursue treatment. If you wish to speak to someone regarding the process of your refund, please call our finance team on 0207 436 441. Please do note that the only reason that this charge may not be refunded is if you fail to either attend your appointment or provide us with a minimum of 24 hours notice before cancelling. In this instance, The Harley Street Skin Clinic reserve the right to retain this £25 charge.

*Please note that rescheduling an appointment outside of the aformentioned notice period may also result in the forfeit of your £25 consultation deposit. Exceptions may be made in extenuating circumstances, at the discretion of the Harley Street team.